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MoneyQuest Finance Specialists

Ask the QUESTION.
Make the SWITCH.

If your home loan is with HSBC, changes to its Australian retail banking business may have you wondering what happens next — and what your options are.

A MoneyQuest Finance Specialist can help you understand your current loan, review whether it still suits your needs, and explore your available options.

Ask the Question → What's happening?
Local Finance Specialists
Real people. Personal support.
Homeowner considering their home loan options
Your question Is my current loan still right for me?
Start with a conversation
Start with a question
What happens to my HSBC loan? Do I need to switch? What are my options?
What's changing?

Understand the change before you decide.

Before deciding whether anything needs to change, it helps to understand the roles of HSBC, Blackstone and Pepper Money.

01

HSBC

HSBC is exiting Australian retail banking while continuing other banking operations in Australia.

02

Blackstone

HSBC has agreed to sell its Australian home and personal loan portfolio to Blackstone.

03

Pepper Money

Pepper Money is expected to manage and service the transferred loans following completion.

For now, HSBC customers can continue banking with and contacting HSBC as normal. No immediate action is required, and customers will be contacted directly as changes occur.
The important question

Do I actually need to switch?

Maybe.

Maybe not.

The right decision depends on your current loan, its features and costs, your future plans and your personal circumstances.

Review before you decide

Your current loan may still be right for you.

Asking the question doesn't automatically mean you need to refinance.

A MoneyQuest Finance Specialist can help you review your current rate, loan features, costs, future plans and personal circumstances before discussing your options.

Review your current home loan
Understand your available options
Decide whether staying or switching better suits your circumstances
Why MoneyQuest?

You're not a loan.
You're a person with plans.

Less corporate. More human. Get personal support from a local Finance Specialist who takes the time to understand your circumstances, your goals and what matters to you.

01

A real person

Speak with a local Finance Specialist who takes the time to understand your situation and answer your questions.

02

More choice

Explore options across a broad panel of lenders rather than being limited to products from a single bank.

03

Long-term support

Get support beyond a single transaction as your circumstances, goals and lending needs change over time.

MoneyQuest Finance Specialist
In it for the long run

Someone you can actually talk to.

No panic. No pressure. Just a clear conversation about where you are now and the options that may be available to you.

Ask the Question →
Ask the Question

What would you like to know?

Tell us a little about your current home loan and what you'd like help with. A MoneyQuest Finance Specialist can get in touch to talk through your questions.

No panic. No pressure.

Just a conversation about your current loan, your questions and the options available to you.

Do you currently have a home loan?
Consent(Required)
FAQ

Ask the Question

Some common questions about what the changes may mean for HSBC home loan customers.

HSBC has agreed to sell its Australian home and personal loan portfolio to Blackstone. Pepper Money is expected to service the loans following completion.

Not necessarily. Your existing home loan may still meet your needs. Reviewing it can help you understand your current position and the options available to you.

No immediate action is required. HSBC's published position is that customers can continue banking with and contacting HSBC as normal, and customers will be contacted directly as changes occur.

A Finance Specialist can discuss your existing loan, interest rate, loan features, costs, future plans, personal circumstances and available options.