MoneyQuest announces new Fintech partnership

By MoneyQuest
In Home Loans, Media

Progressive mortgage broking franchise, MoneyQuest, today formally announces that it has entered into an agreement with Proviso to use their product BankStatements. The agreement will see MoneyQuest provided with the technology to enable its customers to send their bank transaction data to them almost instantly.

According to Managing Director and finance industry leader, Michael Russell, the technology is a win–win for both MoneyQuest and its customers.

‘MoneyQuest is very proud of its reputation for providing a superior customer experience and our new partnership with Proviso utilising their product “BankStatements” is sure to take this customer experience to even greater heights. One of the biggest frustrations for both our customers and franchise owners is having to wait days for our customers to be able to retrieve their bank statements and then send them through via scan and email. It’s time consuming and doesn’t provide the greatest customer experience at a time where very often there may be other stresses associated with the loan and/or its purpose. The “BankStatements” technology makes the loan application process much better for all parties” said Mr Russell.

With a focus on intuitive technology and automation, MoneyQuest has been trialling the technology using a pilot group of franchise owners and the feedback has led to today’s announcement.

“The feedback from the very first deployment of the technology has been consistent from franchise to franchise. Customer usage has been very close to 100% and the feedback one of gratitude for the convenience provided. Today’s savvy consumers expect a lot more from their mortgage brokers and I’m thrilled that our franchise owners will now be even better equipped to exceed the expectations of our customers”, explained Mr Russell.

CEO of Proviso, Luke Howes, said that he was delighted to partner with MoneyQuest and praised the customer centric focus of the franchise.

“From very early in our discussions it was clear that MoneyQuest was an organisation relentless in pursuing technology solutions that would enhance their customer experience. Our shared focus has allowed our two businesses to arrive at today’s announcement and we have no doubt that the MoneyQuest franchise owners will very soon enjoy a significant increase in their application to settlement conversion rates”, said Mr Howes.

Luke went on to explain that the “BankStatements” technology delivers “increased conversion rates by keeping applicants in the process and not having them drop out because of the frustration in getting their required documentation to the mortgage broker”. We also find that mortgage brokers using our technology will secure much faster loan approvals and provide more word of mouth referrals”.

 

For more information on Proviso and BankStatements visit www.proviso.com.au

 

For further information or to arrange an interview, please contact:

Julie Ryburn
General Manager – Operations
MoneyQuest
julie.ryburn@moneyquest.com.au
(03) 8616 9377
Michael Russell
Managing Director
MoneyQuest
michael.russell@moneyquest.com.au
(03) 9583 6598

 

About MoneyQuest

Established in 2007 and franchised in 2016, MoneyQuest was founded with a clear goal – to make property ownership easy and rewarding for everyday Australians. Since then, our national team of mortgage brokers has helped thousands of families and investors build their financial future – from first home ownership right through to retirement.

Visit www.moneyquest.com.au or call 1300 886 100.
Money Quest Australia Pty Ltd, Australian Credit Licence 487823

About Proviso

Established in 2013 Proviso exists to enhance customer experience by removing friction from transactions through out the Finance Industry. BankStatements.com.au is a market leading automated Bank Statement retrieval service currently, used by over 200,000 customers across Australia / New Zealand each month.

Visit www.proviso.com.au or call (08) 7122 9452.

Luke Howes
CEO
Proviso
luke@proviso.com.au
0405 321 365

MoneyQuest
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